Terms & Conditions

Acknowledgement of Risk

Motorsport is dangerous; accidents can and do happen which can involve damage, injury or death; despite Queensland Raceway taking all reasonable precautions. By attending or participating in an activity at a Queensland Raceway venue, competitive or not, you acknowledge there is an obvious risk to you and your property and confirm that you have willingly undertaken this risk on your own cognisance. Neither Queensland Raceway nor any other members of the Queensland Raceway group of companies or their representatives are responsible for any loss, damage or injury to persons or property caused or sustained by you as result of attendance at any track.

Queensland Raceway may eject from, its venues any persons who in its sole opinion are acting against the interests of safety and/or whose behaviour in its sole opinion is likely to cause damage, nuisance or injury. Queensland Raceway reserves the right to conduct security searches at the venues to ensure the safety of customers and other persons at the relevant event.

Briefing &/or Safety Notes

A full safety briefing will take place prior to any competitive track activity. Please ensure you attend this briefing. Should you arrive too late, please report to the Event Supervisor, who will be based in the Control Tower, where arrangements will be made for you to be individually briefed.

Photography and Production of Coverage

Other than taking still photographs for personal, non-commercial and non-promotional use, no spectators, drivers, passengers or their guests are permitted to produce or broadcast any audio, visual (still and/or moving) and/or audio-visual coverage of the venue or any activity at the venue in any media without obtaining QR’s prior written consent.

QR shall be entitled to charge a reasonable fee for the production of such coverage.

Where QR provides its consent to the production of coverage (a) any and all on-board video equipment carried in or on vehicles must be safely and securely installed in accordance with any applicable governing body regulations; and (b) if the person making the request is a journalist, photographer and/or cameraman, such person must complete a media accreditation form supplied by QR, accompanied by a letter or other written communication from the journalist’s, photographer’s or cameraman’s relevant publication or company.

QR’s consent requires that all material will be made available to QR at no cost for use by QR for its purposes.

Cancellations and Refunds

Cancellation Policy
Queensland Raceway is committed to providing customers with the best possible service.  We aim to accommodate our customers’ needs and requirements.

Unfortunately, when a customer cancels without giving adequate notice, it prevents another customer being able to be serviced.  Our cancellation policy explains the process for requesting a cancellation, the timeframes and costs involved.

All cancellations for all events must be submitted in writing by email to:
admin@qldraceways.com.au

Events

Cancellations received with greater than 30 days notice of the event, the customer can be issued a refund or receive a credit.

Cancellations received within less than 30 days but more than two (2) business days of the event will incur a 20% administration fee (up to a maximum of $50.00) and the balance will be issued as a credit.

Cancellations received within two (2) business days of the event will incur a 50% penalty and receive a 50% credit.

No Show to Event: A customer who fails to show or cancel their entry prior to the event, will be considered a No Show and will forfeit their eligibility for a refund or credit.

Transfer of Entry to Future Events:Customer entries to events can only be moved a maximum of twice (two times), after which time, the entry will be forfeited and the customer will no longer be eligible for a refund or credit. 

Transfer of Entries between Customers: A transfer of any entry to any event between customers is not permitted without the prior consent of Queensland Raceway.  The transfer of the entry process will be conducted by Queensland Raceway and the parties must agree on the costs prior to the commencement of the transfer process.

Credit: Any credit must be used within 12 months.

Moto Ride Day

If a customer purchases our ‘Just in Case Insurance’ at the time of entering an event and cancels their entry, a transfer of entry or credit will be applied. The Just in Case Insurance is a one-off policy applicable to the initial event. 

For customers without Just in Case Insurance: Cancellations received with greater than 30 days’ notice of the event, the customer can be issued a refund or receive a credit.

Cancellations received within less than 30 days but more than seven (7) business days of the event will incur a 20% administration fee (up to a maximum of $50.00) and the balance will be issued as a credit.

Cancellations received within two (2) business days of the event will incur a 50% penalty and receive a 50% credit.

No Show to Event: A customer who fails to show or cancel their entry prior to the event, will be considered a No Show and will forfeit their eligibility for a refund or credit.

Transfer of Entry to Future Events: Customer entries to events can only be moved a maximum of twice (two times), after which time, the entry will be forfeited and the customer will no longer be eligible for a refund or credit. 

Transfer of Entries between Customers: A transfer of any entry to any event between customers is not permitted without the prior consent of Queensland Raceway.  The transfer of the entry process will be conducted by Queensland Raceway and the parties must agree on the costs prior to the commencement of the transfer process.

Credit: Any credit must be used within 12 months.

Matsuri

Refunds to this event are not available.  An entry reserve list is compiled by Queensland Raceway.  Customers wishing to transfer an entry must contact Queensland Raceway to arrange the transfer to the next contact on the reserve list and secure payment between the parties.  A transfer fee of $50.00 is payable to Queensland Raceway prior to the transfer completion.

No Show to Event: A customer who fails to show or cancel their entry prior to the event, will be considered a No Show and will forfeit their eligibility for a refund or credit.

Queensland Raceway Venue Hire

A deposit of 20% must be paid within seven (7) days of returning the Venue Hire Agreement to secure the hire date.  The full invoice must be paid seven (7) days prior to the hire date.  Cancellations within seven (7) days of the hire date will incur a 20% administration fee.  The balance paid by the customer can be issued as a refund or the customer may receive a credit.

Credit: Any credit must be used within 12 months.

Cancellation by Queensland Raceway

A credit or transfer to another event will be offered to the customer as a first preference.  Refunds will only be given if a resolution cannot be reached between the customer and Queensland Raceway. Contact to Queensland Raceway to organise this must be made within one month of that event.



V8 Experience


If rebooking by a customer within five (5) business days of an event, a $20.00 rebooking fee will be charged to the customer, payable at the time of rebooking.  The rebooking date must be completed within 12 months of the original booking.

A customer who fails to show or cancel their booking prior to the event will be considered a No Show and a $50.00 rebooking fee will be charged and payable at the time of rebooking.  The rebooking date must be completed within 12 months of the original booking.

For any customer wishing to cancel a voucher issued by Queensland Raceway, a 20% administration fee will be deducted from the voucher amount before a refund can be issued. Cancellation of vouchers issued by Red Balloon and/or Adrenaline will incur a 25% administration fee to be paid by the customer or Red Balloon/Adrenaline.

If the experience is cancelled by Queensland Raceway, all bookings are to be rescheduled to a new date.


Discount Policy

Driver Training Centre:
Customers making a total of ten (10) or more bookings to hire the Driver Training Centre can receive a 25% discount.  When ten (10) or more bookings are placed at the same time, the 25% discount will apply to all bookings.  If bookings are made individually, the discount will apply to the tenth and following bookings until the end of that calendar year.  Discounts cannot be applied retroactively.

 Main Track:
Customers making a total of ten (10) or more bookings to hire the main track can receive a 10%discount.  When ten (10) or more bookings are placed at the same time, the 10% discount will apply to all bookings.  If bookings are made individually, the discount will apply to the tenth and following bookings until the end of that calendar year.  Discounts cannot be applied retroactively.

Moto Ride Days:
From 1 January,2019, riders are entitled to receive each tenth (10th) ride free of charge.  The free of charge ride does not count towards the next free entry.

V8 Experience:
Customers purchasing ten (10) or more vouchers at the same time, can receive a 10%discount.  To receive the discount, the vouchers must be purchased from the Queensland Raceway office so that the discount can be applied at the time of purchase.  Discounts will not be applied retroactively.

Supercar Ride Days:
$1,500 per car charged to the team.  Insurance and pitlane to be provided by teams.  Medical and recovery to be provided by Queensland Raceway.
Minimum cars required = six (6).
Maximum cars per day = 14.


FAQS

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What are the sizes of the race suits?

Our race suits come in a range of sizes from Small to 4XL. However, long sleeves and long pants are also suitable to wear instead. The measurements for the 4XL suits are: Chest 130cm - Waist 119cm - Hips 130cm.

What are the limitations on height and weight to participate in the experience?

To drive in our experience you need to be within the height range of 152cm and 194cm with a max weight of below 130kg. To be a passenger in our experience you need to be within the height range of 135cm and 194cm with a max weight of below 130kg.

How old do I have to be to drive a V8 Race Experience car?

To be eligible to drive one of our V8 Race Experience cars you need to hold a minimum of a current learner’s licence and 50 logbook hours. We recommend that you do not nominate to drive one of our vehicles unless you are confident in driving a manual car, as you need to be able to concentrate on what the in-car coach is saying to you during the experience, rather than worry about basic gear changes. Under 18’s will need permission from a parent/legal guardian. The legal guardian will need to sign our consent form and provide photo ID and a Medicare card listing themselves and the minor.

How old do I have to be a passenger in a V8 Race Experience car?

The minimum age for passengers is 7 years old, they must also be over 120cm in height. Under 18’s will need permission from a parent/legal guardian. The legal guardian will need to sign our consent form and provide photo ID and a Medicare card listing themselves and the minor.

Can friends and family come to watch the experience?

You are welcome to bring as many people along with you to watch your experience on the day as you would like, however, all spectators are required to observe the action from the designated viewpoints allocated by our staff.

Do I need to book in advance, or can I just show up on the day?

All bookings must be made before the event day. To participate in the V8 Race Experience please ensure that you have booked your time and event.

I have never driven a manual before. Would I still be able to drive a V8 Race Experience car?

If you are not able to drive a manual car confidently you will struggle driving our V8 Race Experience cars. You are more than welcome to participate in the experience as a passenger to one of our qualified instructors if you are not confident driving yourself. On request we do have an automatic car that can be made available for participants who wish to drive it.